Policies & Turnaround Times
1. AGREEMENT
In furtherance of the above, the CLIENT hereby agrees to engage the services of the DESIGNER, and the DESIGNER hereby accepts the engagement to design and complete the work specified by the CLIENT in connection with the project. A copy of these terms and conditions must be signed at the time of submission of work to the DESIGNER, indicating agreement to and acceptance of all terms outlined herein.
2. DESCRIPTION OF SERVICES
The DESIGNER will provide the CLIENT with a detailed description of all graphic design services included within this agreement.
3. CHARGES
The terms of service shall be valid for a period of one (1) day after presentation to the CLIENT and must be paid in full before the project begins. If this Agreement is not executed within the specified time, the DESIGNER reserves the right to revise or amend the proposal, including pricing, deliverables, and terms.
All graphic design services require full advance payment before any work begins and before turnaround time starts.
4. CUSTOMER REVIEW
The DESIGNER will provide the CLIENT with an opportunity to review the appearance and content of the design upon completion.
The CLIENT is entitled to one (1) free revision. Any additional revisions beyond the first will incur a revision fee.
The DESIGNER is not responsible for any errors (including spelling, punctuation, dates, or information) that were not corrected by the CLIENT during the proofing stage.
5. TURNAROUND TIME AND CONTENT CONTROL
The DESIGNER will make all reasonable efforts to deliver completed work within 14–21 business days. The CLIENT will be notified of any anticipated delays as soon as possible.
Turnaround time begins only when:
- Full payment has been received
- The design questionnaire has been completed
- All required content (images, text, links, etc.) has been submitted
The DESIGNER is not responsible for delays caused by circumstances outside of their control or delays in receiving required materials from the CLIENT.
If the CLIENT fails to provide content within 2 days of the original request without communication, the DESIGNER reserves the right to terminate the project.
A $100 restart fee will be required to resume any inactive project. This fee is non-negotiable.
6. DEFAULT
If the CLIENT fails to make required payments by the agreed deadline, the DESIGNER reserves the right to treat this as a material breach of contract and may:
- Terminate the Agreement
- Withhold all files, artwork, and services
- Pursue legal action if necessary
7. TERM & DELIVERY
Upon completion, the DESIGNER will deliver one (1) final design in the format of PDF, JPG, or PNG.
The CLIENT is allowed one (1) free revision. Additional revisions will incur a fee ranging from $15–$50 per revision.
No refunds will be issued under any circumstances once work has begun. Kay Pixel Studios is not responsible if the CLIENT fails to review or understand these terms and conditions.
8. COPYRIGHT & INTELLECTUAL PROPERTY
The CLIENT retains rights to any materials they provide. The DESIGNER retains the right to use completed work for portfolio and promotional purposes unless otherwise agreed.
Any unused drafts, concepts, or designs remain the intellectual property of the DESIGNER and may not be used, reproduced, or distributed by the CLIENT.
9. CONFIDENTIALITY
Kay Pixel Studios agrees to maintain strict confidentiality regarding all CLIENT information and will not disclose or use such information for personal benefit.
This confidentiality agreement remains in effect even after the termination of this contract.
Upon termination, all CLIENT materials will be returned as applicable.
10. STANDARD MEDIA DELIVERY
Final files will be delivered electronically via email within 2 business days after final approval. File formats will include PDF and/or PNG.
11. DESIGN CREDIT
A small credit or link to the DESIGNER may be included on completed projects where applicable.
ADDITIONAL INFORMATION
How to Submit Information
Please complete the questionnaire with as much detail as possible. Any additional files (images, logos, etc.) should be emailed to kaypixelstudios@gmail.com with your name and service in the subject line.
Payment Process
All services must be paid in full before the project begins.
Accepted Payment Methods
Kay Pixel Studios accepts:
- Credit/Debit Cards
Refund Policy
No refunds will be issued under any circumstances.
Communication
All communication will be conducted via email to ensure clarity and proper documentation.
Phone Consultations
Phone consultations are not required, as all necessary details are collected through the questionnaire.
However, if the CLIENT prefers a phone consultation, it is available for a $50 fee.
Hours of Operation
Monday–Friday
Closed on weekends and holidays
Project Inactivity (Ghosting Policy)
If the CLIENT fails to respond within:
- 3 days after receiving a draft, or
- 5 days after receiving the questionnaire
The project will be considered inactive, and no credit will be issued.
Portfolio Use
All completed work may be used for promotional purposes unless an NDA has been signed.
Turnaround Time Range
Projects are completed within 3–21 business days, depending on scope and responsiveness.
Client Responsibilities
The CLIENT must provide all necessary materials, including:
- Logo
- Professional images
- Inspiration
- Brand colors
- Website or booking information
- Domain (if applicable)
Submit all materials to kaypixelstudios@gmail.com with your name and service in the subject line.
